Frequently Asked Questions
Everything you need to know before you ride with Adam Black Truck. Still unsure? Message us — a real person replies.
How Booking Works
Booking is simple, and you always get your quote first:
- Share your trip details — pickup, drop-off, date and time, vehicle and passengers — in Instagram DM or WhatsApp.
- Get your exact quote — we reply with one transparent, all-in quote, confirmed in the conversation before you book. No surprises on the day.
- Send the advance to confirm — your booking is confirmed once the advance is sent. The advance amount and Zelle details are confirmed in your Instagram DM when you book.
- Relax — your professional chauffeur arrives 15 minutes before your pickup time.
What Is the Cancellation Policy?
Our cancellation policy is strict, and it is the same for every booking. Please read it before you confirm:
- Cancel more than 12 hours before pickup — the advance is refunded or moved to a new date, your choice.
- Cancel within 12 hours of pickup — no refund. The advance is kept.
- Special events and large vehicles — a 48-hour no-refund window applies.
- No-show — no refund.
What Happens if My Vehicle Becomes Unavailable?
If the booked vehicle becomes unavailable due to unforeseen circumstances, a similar vehicle of the same class and standard may be provided at no extra charge.
How Early Does the Chauffeur Arrive?
Your chauffeur arrives 15 minutes before your pickup time. For airport pickups, your flight is tracked, so your chauffeur is there when you land.
Can I Smoke in the Vehicle?
Smoking is for adults only, and only in our signature SUVs — Escalade, Suburban and Yukon XL — when you ask for a smoking-permitted truck at booking. Adults 21 and over only. Sedans, stretch limos, Sprinter vans, buses and coaches are strictly non-smoking.
How Much Does an Airport Pickup Cost?
Airport pickups starting at $150.
Terms and conditions apply.
Do You Publish Hourly Rates?
No. Every ride is quoted per trip in DM, with one transparent all-in quote confirmed before you book. Message us with your trip details and we will quote it exactly.
Which Areas Do You Serve?
New York City — Brooklyn, the Bronx, Queens, Manhattan and Staten Island — Long Island and Nassau County including Valley Stream, Yonkers and Westchester, New Jersey (Newark, Jersey City, Elizabeth and Fort Lee) and Connecticut. Airport service covers JFK, LGA, EWR and private jet / FBO, plus Teterboro, Westchester (HPN), Long Island MacArthur (Islip) and Stewart.
Which Vehicles Can I Book?
Our signature black SUVs — Cadillac Escalade, Chevy Suburban and GMC Yukon XL — in Plain, Starlight, Smoke (adults only) and Smoke + Starlight (adults only) variants. Larger vehicles are booked by class, chauffeur included: luxury sedans, stretch limos, Mercedes Sprinter vans, party buses, mini buses and motor coaches for groups up to 56. See the Fleet page for the full list.
How Do I Contact You?
DM us on Instagram at @adam_black_truck, message us on WhatsApp, or call (220) 786-0000. We are open 24/7, serving New York, New Jersey and Connecticut.